Frequently Asked Questions
Questions
- How do I obtain information or buy France or international train tickets?
- How do I contact the SNCF Customer Relations department if I need to make a claim?
- How do I submit an application to SNCF for an advertised job?
Answers
1 - How do I obtain information or buy France or international train tickets?
- By phone :
if in France dial 36 35 (34 euro cents incl. tax / minute)
if in any other country, dial + 33 8 92 35 35 35 (34 euro cents incl. tax / minute)
- Par Internet :
at www.voyages-sncf.com
or www.tgv-europe.com
2 – How do I contact the SNCF Customer Relations department if I need to make a claim ?
- By conventional mail only at the following address:
SNCF
Relations Clients
62973 Arras Cedex 09 - FRANCE
3 – How do I submit an application to SNCF for an advertised job?
- For jobs requiring three years' higher education, send your application to:
SNCF
Département du recrutement
116, rue de Saussure
75840 Paris Cedex 17
FRANCE
- For jobs requiring more than three years' higher education, send your application to:
SNCF
Direction Déléguée des Cadres et de l’Institut du Management
Département du recrutement des Cadres
121, rue d’Alésia
75014 Paris
FRANCE